At Jems and Jewl, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our Returns & Exchanges policy is here to help.
- Return Policy
- Eligibility: Items must be returned within 30 days of receipt in their original, unused condition and packaging.
- Non-Returnable Items: For hygiene reasons, lotions and creams cannot be returned or exchanged unless they are defective or damaged upon receipt.
- Condition: Returned items must be unused, unwashed, and in their original packaging with all tags and labels attached. Items that do not meet these criteria may not be eligible for a refund or exchange.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Process
- Initiate a Return: To start a return, please contact our customer service team at [customer service email] with your order number and reason for return. We will provide you with a return authorization and detailed instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Inspection and Approval: Once we receive your return, we will inspect the item to ensure it meets our return criteria. You will be notified of the approval or rejection of your return.
- Refunds
- Processing Time: Approved refunds will be processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original method of payment.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exchanges
- Eligibility: If you need to exchange an item for a different size, color, or a similar product, please contact us at [customer service email] within 30 days of receipt.
- Exchange Process: Follow the return process to send back the original item. Once we receive and inspect the returned item, we will process the exchange and send the replacement item to you. If the replacement item is of higher value, you will be required to pay the difference. If it is of lesser value, we will issue a refund for the difference.
- Availability: Exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or store credit.
- Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, please contact us at info@jemsandjewl.com within 7 days of receipt with your order number and a description of the issue. Please include photos if possible.
- Resolution: We will work with you to resolve the issue promptly, whether it involves sending a replacement item, providing a refund, or offering store credit.
- Contact Us
If you have any questions or concerns regarding our Returns & Exchanges policy, please contact us at info@jemsandjewl.com. We are here to assist you and ensure your experience with Jems and Jewl is satisfactory
