Welcome to Jems and Jewl. We value your trust and strive to provide you with an exceptional shopping experience. Please take a moment to review our policies, which are designed to ensure your satisfaction and peace of mind.
- Shipping Policy
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of your order.
- Delivery Time: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at an additional cost.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
- Return and Exchange Policy
- Eligibility: Items must be returned within 30 days of receipt in their original condition and packaging.
- Non-Returnable Items: For hygiene reasons, lotions and creams cannot be returned or exchanged unless they are defective or damaged.
- Return Process: To initiate a return, please contact our customer service team at [customer service email]. We will provide you with detailed instructions and a return shipping address.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
- Privacy Policy
- Information Collection: We collect personal information such as your name, email address, shipping address, and payment details to process your orders and provide you with a personalized shopping experience.
- Use of Information: Your information is used solely for order processing, customer service, and marketing communications (if you opt-in). We do not share your information with third parties except as necessary to fulfill your order.
- Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
- Terms of Service
- Acceptance of Terms: By accessing or using our website, you agree to be bound by these terms and conditions.
- Intellectual Property: All content on Jems and Jewl, including text, images, and logos, is the property of Jems and Jewl and is protected by copyright laws.
- Limitation of Liability: Jems and Jewl is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
- Contact Us: If you have any questions or concerns regarding our policies, please contact us at info@jemsandjewl.com. We are here to assist you and ensure your experience with Jems and Jewl is exceptional.
